![]() ![]() Since my device was on iSCSI, I had to reset the 'Discover Settings' so that it would look at a manual IP address which I specified, and not use 'Automatic Discovery'. I allowed the computer to complete the installation it was saved to my downloads folder with the name: drobodashboardinstaller_2.1.2.exe). Then rebooted my computer again before reinstalling the 'Dashboard' from the setup. When my computer finished booting, I uninstalled the 'Drobo Dashboard' by going into 'Start > Control Panel > Features and Programs > Click 'Drobo Dashboard'' and then clicking 'Uninstall'. I rebooted my computer to clear out anything left from my previous attempt to repair the software. I decided that I would try uninstalling the 'Drobo Dashboard', and then reinstall it. This prevented me from making any changes whatsoever.ĥ. I attempted to start it up by setting the 'Startup type' to 'Automatic', after which I was going to click 'Apply', and then click the 'Start' button, but when I went to click 'Apply' button after setting it to 'Automatic' there was a warning box which said that the Windows Service was marked for deletion. I right-clicked it and viewed it's properties, and saw that it's start up type was 'Disabled', which is weird. I found the service under the same name "Drobo Dashboard Service". Checked to see the status of the Drobo Dashboard Service via the Services windows module (which you can access via Control Panel > Administrative Tools > Services). I had to cancel the 'Repair', and from there the installer rolled back the changes.Ĥ. It started progressing in repairing the software, but then it ran into a problem with the Drobo Dashboard Service, it was unable to start it back up after it stopped the service. exe file, and attempted to re-install it, but the only options were to repair or remove. I downloaded the latest copy of the dashboard. I went to as instructed by the error message, and went to the download page. I shut Drobo down, and rebooted my personal computer, and then tried again. First I tried to close the Dashboard, and then reopen it. if the files were not present reinstall the Drobo Dashboard.1. The following steps only need to be run in directory where these files were found. This will give you a list of files in this directory, do you see:ĭroboTBT.kext and/or TrustedDataSCSIDriver.kextĭroboTBT.kext and/or "TrustedDataSCSIDriver.kext Go to Mac HDD > Applications > Utilities > Terminal If you have done the above steps and Drobo Dashboard still does not recognize Drobo, try the following: If Drobo is not connected to the host at the time Drobo Dashboard was installed, this will require a complete uninstall/reinstall of Drobo Dashboard with Drobo connected.Īpple is aware of this issue and working to resolve, for more information see:Ģ.
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